The Process, Step by Step

Here's exactly how ordering works, what's involved at each step, and what we coordinate, so there are no surprises.

1

Free Consultation

10-15 minutes

We'll connect over phone, video call, or email to go over the basics: your rough opening measurements, any design or styling preferences, and what security concerns matter most to you.

From there, we help you navigate the options and select the right security class and configuration for your specific needs.

2

Measurement, Quote, and Design

1-2 weeks

If the consultation goes well and you want to move forward, we review exact opening measurements before the quote is finalized. You can provide measurements from your contractor, and our team will check them against the door configuration you choose.

During this phase, we walk through your selections in order. You can browse the catalogs ahead of time and note the model numbers you like, or send us a reference photo of a door design you have in mind and we'll replicate it.

  1. 1

    Pick a door type

    The structural configuration that fits your opening: single, double, arched, with sidelights, with a transom, or a combination.

    Browse Door Types →
  2. 2

    Pick a panel style

    The overall design of the door panel: how the panels are laid out and what the door looks like at a glance.

    Browse Door Styles →
  3. 3

    Pick the milling

    The decorative pattern routed into the door surface: the profiles and grooves along panel edges and frames that give the door its character.

    Browse Milling Options →
  4. 4

    Pick finishes and glass

    Exterior and interior panel finishes, plus glass options for any sidelights or transoms.

  5. 5

    Pick your hardware

    Handle style, lock cylinder, multi-point locking system, and door closer.

After the measurements and selections are confirmed, you'll receive a detailed written quote with a full breakdown.

3

Engineering Drawings

1 week

Once you approve the quote, we produce detailed engineering drawings based on your measurements and selections. These drawings cover every specification of your door: dimensions, panel layout, hardware placement, and locking configuration.

You'll review and iterate on the drawings with us until everything is exactly right. Nothing goes into production until you sign off on the final design.

4

Manufacturing

6-9 weeks

Your door is built to your exact specifications.

5

Shipping

1-2 weeks

Your door is shipped via insured air freight from Europe to Canada. We handle all customs, logistics, and delivery coordination. The door arrives in a large protective wooden crate.

6

Delivery Coordination

Scheduled delivery

When your order arrives in Canada, we coordinate delivery to your address or preferred receiving location.

7

Your New Door

8

Ongoing Support

Every door is backed by our warranty, and our team remains available for product questions after delivery. Whether it's lock documentation, hardware details, or any other product concern, we're always just a contact away.